POPULAR QUESTIONS
How does the AirFlow™ Mouthpiece work?
During sleep, the back of your throat relaxes too much, leading to muscle collapse and airway blockage. This can result in awakening with choking and gasping for air.
Our AirFlow™ Mouthpiece gently positions your jaw forward in the optimal sleep position. Widening your airway, ensuring better oxygen flow, and effectively relieving sleep apnea. Wear it before sleeping and you’ll wake up feeling refreshed!
Is there a money-back guarantee?
Does this work with Obstructive sleep apnea (OSA) or Central sleep apnea (CSA)?
ORDERS & SHIPPING
Where do products ship from, and what is the estimated shipping duration?
How soon will my order be shipped?
How can I track my order?
Can I receive it the next day?
What is Insured Shipping, and will it speed up the delivery of my package?
RETURNS & EXCHANGES
How do I return my order?
What is your AirFlow™ Mouthpiece Lifetime Warranty?
AIRLFOW™ MOUTHPIECE INFORMATION
What can I expect during the initial use of the AirFlow™ Mouthpiece?
What can I do to assist with jaw discomfort as I’m getting used to the AirFlow™ Mouthpiece?
What is the sizing?
What material is the AirFlow™ Mouthpiece made of?
Does this help with snoring?
Does this help with Sleep Apnea?
Does it work for side sleepers?
Does it allow mouth breathing?
PREPARING AND ADJUSTING AIRFLOW™ MOUTHPIECE
How Do I custom fit my AirFlow™ Mouthpiece?
How long do I boil the AirFlow™ Mouthpiece for?
How should I adjust the AirFlow™ Mouthpiece?
USE AND CARE OF AIRFLOW™ MOUTHPIECE
How to clean and take care of the AirFlow™ Mouthpiece?
How long does it last?
FACTORS AND CONSIDERATIONS
Can it be worn with dentures?
Can it be worn with braces?
Can it be worn if I have crooked teeth?
Can we use medical insurance to buy this product? Is it HSA-eligible?
Can I use it if I have overbite?
Can it be worn with CPAP machine?
Can I use it instead of my CPAP machine?
QUESTIONS NOT ANSWERED?
Send us an email to hello@try-soothie.com!
JOIN THE FAMILY
Be the first to know about new collections and exclusive offers.
24/7 CUSTOMER SERVICE
Email: Hello@try-soothie.com
Phone: (929) 224-2267
About Soothie
Our mission is to provide innovative pain-relief solutions for comfort, ease, and soothing well-being.
Main Menu
- Track Your Order
- FAQ
- Guarantee
- Refund Policy
- Shipping Policy
- Privacy Policy
- Terms of Service
- Contact Information
Country/region
Australia (AUD $) Austria (EUR €) Belgium (EUR €) Canada (CAD $) Czechia (CZK Kč) Denmark (DKK kr.) Finland (EUR €) France (EUR €) Germany (EUR €) Hong Kong SAR (HKD $) Iceland (ISK kr) Ireland (EUR €) Israel (ILS ₪) Italy (EUR €) Japan (JPY ¥) Malaysia (MYR RM) Netherlands (EUR €) New Zealand (NZD $) Norway (USD $) Poland (PLN zł) Portugal (EUR €) Singapore (SGD $) South Korea (KRW ₩) Spain (EUR €) Sweden (SEK kr) Switzerland (CHF CHF) United Arab Emirates (AED د.إ) United Kingdom (GBP £) United States (USD $) Update country/regionPayment methods
© 2024,SoothiePowered by Shopify
Is there a money-back guarantee?
Absolutely! We stand firmly behind the quality of our products. That's why we offer a 90-day money-back guarantee, that begins only after receiving your item. For complete details about our guarantee policy, please visit our Guarantee Page.
Does this work with Obstructive sleep apnea (OSA) or Central sleep apnea (CSA)?
Many customers experiencing mild to moderate Obstructive Sleep Apnea have observed significant improvements in their sleep quality with the use of AirFlow™ Mouthpiece. It helps with naturally positioning your jaw and throat in the optimal sleep position, where air can flow through.
However, the AirFlow™ Mouthpiece should not be used by individuals who have Central sleep apnea (CSA) or severe sleep apnea.
ORDERS & SHIPPING
Where do products ship from, and what is the estimated shipping duration?
Our products are dispatched from our warehouses located in the US and Asia. Once they reach the destination country, the delivery timeline primarily depends on the efficiency of the local postal services. For detailed shipping information, please refer to our Shipping Policy page.
Shipping Times
🇺🇸 United States (7 - 10 business days)
🇬🇧 United Kingdom (4 - 10 business days)
🇪🇺 Europe (7 - 10 business days)
🇨🇦 Canada (7 - 10 business days)
🇦🇺 Australia (7 - 10 business days)
🇳🇿 New Zealand (7 - 10 business days)
How soon will my order be shipped?
Your order is important to us! Please allow us 2-4 business days for processing, which includes order verification, quality checks, and packaging. Once shipped, we'll send you a notification email with a tracking number, so you can monitor your order's journey. Keep in mind, delivery times may vary by country, but typically, you should receive your items within 10 business days (excluding Sundays and statutory holidays).
How can I track my order?
Can I receive it the next day?
What is Insured Shipping, and will it speed up the delivery of my package?
RETURNS & EXCHANGES
How do I return my order?
What is your AirFlow™ Mouthpiece Lifetime Warranty?
AIRLFOW™ MOUTHPIECE INFORMATION
What can I expect during the initial use of the AirFlow™ Mouthpiece?
What can I do to assist with jaw discomfort as I’m getting used to the AirFlow™ Mouthpiece?
What is the sizing?
What material is the AirFlow™ Mouthpiece made of?
Does this help with snoring?
Does this help with Sleep Apnea?
Does it work for side sleepers?
Does it allow mouth breathing?
PREPARING AND ADJUSTING AIRFLOW™ MOUTHPIECE
How Do I custom fit my AirFlow™ Mouthpiece?
How long do I boil the AirFlow™ Mouthpiece for?
How should I adjust the AirFlow™ Mouthpiece?
USE AND CARE OF AIRFLOW™ MOUTHPIECE
How to clean and take care of the AirFlow™ Mouthpiece?
How long does it last?
FACTORS AND CONSIDERATIONS
Can it be worn with dentures?
Can it be worn with braces?
Can it be worn if I have crooked teeth?
Can we use medical insurance to buy this product? Is it HSA-eligible?
Can I use it if I have overbite?
Can it be worn with CPAP machine?
Can I use it instead of my CPAP machine?
QUESTIONS NOT ANSWERED?
Send us an email to hello@try-soothie.com!
JOIN THE FAMILY
Be the first to know about new collections and exclusive offers.
24/7 CUSTOMER SERVICE
Email: Hello@try-soothie.com
Phone: (929) 224-2267
About Soothie
Our mission is to provide innovative pain-relief solutions for comfort, ease, and soothing well-being.
Main Menu
- Track Your Order
- FAQ
- Guarantee
- Refund Policy
- Shipping Policy
- Privacy Policy
- Terms of Service
- Contact Information
Country/region
Australia (AUD $) Austria (EUR €) Belgium (EUR €) Canada (CAD $) Czechia (CZK Kč) Denmark (DKK kr.) Finland (EUR €) France (EUR €) Germany (EUR €) Hong Kong SAR (HKD $) Iceland (ISK kr) Ireland (EUR €) Israel (ILS ₪) Italy (EUR €) Japan (JPY ¥) Malaysia (MYR RM) Netherlands (EUR €) New Zealand (NZD $) Norway (USD $) Poland (PLN zł) Portugal (EUR €) Singapore (SGD $) South Korea (KRW ₩) Spain (EUR €) Sweden (SEK kr) Switzerland (CHF CHF) United Arab Emirates (AED د.إ) United Kingdom (GBP £) United States (USD $) Update country/regionPayment methods
© 2024,SoothiePowered by Shopify
How can I track my order?
Upon shipment, you will receive an email with your tracking information so you may track the package online at the Track Order page.
Can I receive it the next day?
Due to high demand, we cannot deliver it the next day, however, we will make every effort to ensure your order reaches you as fast as possible. For further details on shipping times and tracking, please visit our Shipping Policy page.
What is Insured Shipping, and will it speed up the delivery of my package?
Adding Insured Shipping does not necessarily mean your package will arrive faster. Insured Shipping primarily offers protection in case of loss, damage, or theft during transit. It ensures that if anything unfortunate happens to your package, such as damage or loss, we can file a claim with the courier to recover the value of the items shipped.
While it won't expedite the delivery process, it provides peace of mind knowing that your purchase is protected.
RETURNS & EXCHANGES
How do I return my order?
You are required to use our product for 14 days before seeking a refund. If you’re not satisfied after this period, contact us at hello@try-soothie.com within 90 days of receipt to request a return. To be eligible for a return, send the item back in its original packaging and condition, along with proof of purchase. Please note, return shipping costs are the responsibility of the customer. For a detailed and comprehensive understanding of our return and refund procedures, kindly refer to our Refund Policy page.
What is your AirFlow™ Mouthpiece Lifetime Warranty?
Any AirFlow™ Mouthpiece purchased with the Lifetime Year Warranty will receive one replacement for your Soothie AirFlow Mouthpiece during the warranty period. For complete details on what is covered, please visit the Lifetime Warranty page.
AIRLFOW™ MOUTHPIECE INFORMATION
What can I expect during the initial use of the AirFlow™ Mouthpiece?
It’s normal to experience a bit of jaw soreness or drooling. Moving your jaw forward is like training your muscle, adjustment takes time. Most people adjust within 2 days to 2 weeks. With time everything gets better and you’ll see results.
What can I do to assist with jaw discomfort as I’m getting used to the AirFlow™ Mouthpiece?
Increase usage slowly, starting with 10-20 minutes at a time. It’s also alright to take a few days of rest. Just remember to stay positive and stay consistent.
What is the sizing?
The AirFlow™ Mouthpiece is crafted from a flexible silicone gel with a soft-form liner, designed to be fully adjustable and accommodate a wide range of mouth sizes. This adaptability is made possible through our simple "boil-and-bite" technique, which allows the mouthpiece to mold perfectly to the unique contours of your teeth and gums. For detailed instructions on the "boil-and-bite" method and how to achieve the best fit, please visit our How It Works page.
What material is the AirFlow™ Mouthpiece made of?
The AirFlow™ Mouthpiece is crafted from a flexible silicone gel, complemented by a soft-form liner. This premium material selection not only ensures a comfortable and adjustable fit but also enables the mouthpiece to accommodate a wide range of mouth sizes. The "boil-and-bite" technique further enhances this adaptability, allowing the mouthpiece to mold precisely to the unique contours of your teeth and gums for a personalized fit.
Does this help with snoring?
Many customers who snore have reported better sleep with the AirFlow™ Mouthpiece. It helps with naturally positioning your jaw and throat in the optimal sleep position, where air can flow through.
However, the AirFlow™ Mouthpiece should not be used by individuals who have Central sleep apnea (CSA) or severe sleep apnea.
Does this help with Sleep Apnea?
Many customers with mild to moderate Sleep Apnea have reported better sleep with the AirFlow™ Mouthpiece. It helps with naturally positioning your jaw and throat in the optimal sleep position, where air can flow through.
However, the AirFlow™ Mouthpiece should not be used by individuals who have Central sleep apnea (CSA) or severe sleep apnea.
Does it work for side sleepers?
Many of our customers who sleep on their sides have found great relief from sleep apnea and snoring when using the AirFlow™ Mouthpiece. Its design keeps the airway open by holding the jaw in the right position, addressing the main problem. This leads to better sleep and more energy during the day.
However, the AirFlow™ Mouthpiece should not be used by individuals who have Central sleep apnea (CSA) or severe sleep apnea.
Does it allow mouth breathing?
Yes, it allows breathing through both the nose and mouth. The Airflow Mouthpiece gently props your jaw forward to keep your airway clear so that you can breathe peacefully while you sleep. For more details, please visit our How It Works page.
PREPARING AND ADJUSTING AIRFLOW™ MOUTHPIECE
How Do I custom fit my AirFlow™ Mouthpiece?
The AirFlow™ Mouthpiece uses the 'boil and bite' method to create a custom impression of the teeth for a personalized fit. For more comprehensive instructions, please visit our How It Works page.
How long do I boil the AirFlow™ Mouthpiece for?
When preparing the AirFlow™ Mouthpiece for custom fitting, it's important to heat the water to just below boiling. Then, using a kitchen utensil, immerse the mouthpiece in the hot water for precisely 60 seconds — this precise timing is key for an optimal fit without compromising the mouthpiece's integrity. For additional guidance, including detailed instructions and tips, please refer to our comprehensive How It Works page.
How should I adjust the AirFlow™ Mouthpiece?
The AirFlow™ Mouthpiece adjusts in one-millimeter increments, up to ten millimeters. We suggest starting at the one-millimeter setting on your first night. If you don't feel results after 3-5 days, increase by one millimeter. Continue this pattern if needed. For a step-by-step guide, please visit our How It Works page.
USE AND CARE OF AIRFLOW™ MOUTHPIECE
How to clean and take care of the AirFlow™ Mouthpiece?
For daily cleaning, simply brush the AirFlow™ Mouthpiece with toothpaste and a toothbrush. Aseptic Guard is also recommended by users for its effectiveness. Avoid harsh cleaners like mouthwash, dish soap, or bleach. After use or cleaning, let the mouthpiece air-dry to maintain its condition.
How long does it last?
With proper care, our AirFlow™ Mouthpiece lasts around 3 years, but for maximum comfort and results, we suggest replacing it every 6-12 months. Moreover, if you experience teeth grinding during sleep or tend to bite down forcefully, it might be necessary to replace them more often.
FACTORS AND CONSIDERATIONS
Can it be worn with dentures?
The AirFlow™ Mouthpiece is generally not suitable for individuals with dentures. It requires the upper and lower four front teeth to be natural for effective use. If you have dental bridges or partials, especially near the back of your mouth, we recommend consulting with your dentist before purchasing or using the AirFlow™ Mouthpiece.
Can it be worn with braces?
The AirFlow™ Mouthpiece is not recommended for individuals wearing braces or those undergoing any form of orthodontic treatment.
Can it be worn if I have crooked teeth?
The AirFlow™ Mouthpiece is designed to accommodate various dental alignments, including mildly crooked teeth. Thanks to the 'boil and bite' method, you can easily mold it to match the unique contour of your teeth, ensuring a custom and comfortable fit.
However, for those with severely crooked teeth, we recommend consulting with your dentist before making a purchase.
Can we use medical insurance to buy this product? Is it HSA-eligible?
We recommend that you check your insurance provider to find out whether they offer reimbursement.
Can I use it if I have overbite?
Many customers with an overbite have reported success and better sleep when using our AirFlow™ Mouthpiece. We suggest starting at the one-millimeter setting on your first night. If you don't feel results after 3-5 days, increase by one millimeter. Continue this pattern if needed.
Can it be worn with CPAP machine?
Yes, you can use the AirFlow™ Mouthpiece with a CPAP machine. It's designed to work well with various types of CPAP masks, including nasal-prong and total face masks. This combination can help improve sleep quality and reduce snoring.
However, it's essential to consult with your doctor or physician before using both together to ensure it's suitable for your specific needs and conditions. They can offer personalized guidance.
Can I use it instead of my CPAP machine?
The decision of whether you still need to use your CPAP machine in addition to the AirFlow™ Mouthpiece should ideally be made in consultation with your healthcare provider. They can assess your specific medical condition, the severity of your sleep apnea, and other factors to provide you with the most informed and personalized advice. While a mouthpiece can be effective in certain cases of mild to moderate sleep apnea, it may not replace the need for a CPAP machine in more severe cases. Your health and sleep quality are paramount, so it's essential to work closely with your doctor to ensure the best treatment plan for your individual needs.
QUESTIONS NOT ANSWERED?
Send us an email to hello@try-soothie.com!
Please note: if you send more than one email, your email will be moved to the back of the support queue.
That means the more emails you send, the longer it takes to get a reply.
Just send us one and we will reply to it within 24 hours, that’s a guarantee. Order cancellation emails will be answered first.