Taking extra precautions to make sure that your order is shipping and monitored through proper channels, things like disruptions, limited air cargo capacity, flight reductions, and parcels being delayed... we know one thing for sure: That the team at our warehouse are working their hardest to ship your parcel as soon as possible.

With all our products, you can take advantage of FREE worldwide shipping.

Order out on Mondays to Saturdays during business hours, excluding US National holidays. And are typically shipped 2-4 business days after being placed.

Handling:

Once an order is placed, it will generally take 2-4 business days to have it processed. Since we offer worldwide shipping, delivery time can vary depending on the country you order from. For most countries, parcels should arrive within 10 business days (excluding Sundays and statutory holidays).

NOTE: Depending on the delivery address, you may need to pay additional duties and taxes before your order can be released from customs.

Shipping Times:

WHERE CAN I FIND MY TRACKING NUMBER?

An email notification will be sent to you with a tracking number when your items are shipped. In addition, you'll receive email updates when your package moves across regions.

We will be happy to assist you if you haven't received one or your tracking number doesn't work.

HOW CAN I TRACK THE STATUS OF MY ORDER?

After we have shipped your order, an email update will be sent titled "A shipment from order #******* is on the way". You will find your tracking number and information inside this email.

With the tracking number you can track your order on the tracking page we will give to you.

HAVING TROUBLE VIEWING TRACKING UPDATES?

As much as we wish we could provide every customer with the most accurate tracking updates, all tracking information is provided by our courier partner and our team only has access to the same information that you do. With that said, it is rather difficult for us to give an estimated time of arrival. We are going to try our best to accommodate everyone’s shipping situation and to ensure satisfaction.

If your order is taking an extremely long time to reach you, please contact us and our team will work towards the best solution for you based on your latest tracking information.

We appreciate your patience and understanding as we work through this together.

MY PRODUCT WAS LOST IN TRANSIT OR WAS STOLEN.

If you have purchased Insured Shipping to cover theft and products lost during transit, we will immediately issue a replacement. To expedite the process, please make sure to use this format when emailing our customer support team:

Subject line: Stolen, lost in transit order with Insured Shipping or Order Protection

Order No.:
Full name:
Contact email address:
Our Support Team will immediately initiate a replacement for you.

MY ORDER WAS LOST IN TRANSIT/STOLEN, AND I DID NOT PURCHASE INSURED SHIPPING:

Vitaexe is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it. We advise you to reach out to your post, or local carrier, and state what has happened with information provided to you on our Tracking Page. We cannot guarantee a full refund or replacement for the lost or stolen items.

Wrong address disclaimer:

It is the responsibility of the customer to ensure that the shipping address entered is accurate and up-to-date. We make every effort to expedite the processing and shipping of your order, which leaves only a limited window for address corrections. Please be aware that we cannot be held responsible for packages that are not received due to an incorrect shipping address provided by the customer.

If you have any further questions or concerns please contact us, and we'll get back to you as soon as possible.